Lustra

Privacy Policy

Effective Date: February 20, 2025

This Privacy Policy describes how Primarch Solutions LLC ("we," "us," or "our") collects, uses, stores, and protects personal information when you use our service, Lustra AI ("Service"), which is provided as a browser extension and online platform. Primarch Solutions LLC is a Wyoming limited liability company, and this Policy applies to all users of Lustra AI.

1. Information We Collect

Personal Data:

We may collect personal information that you voluntarily provide when using our Service, including but not limited to:

  • Account Information: Your name, email address, and any other information you provide during registration.
  • Chat Content: Any text or data you input into Lustra AI (e.g., messages, prompts, and responses), which may include chat logs or communications with fans.
  • Usage Data: Details about how you use the Service, including technical information such as IP addresses, browser type, device identifiers, and other log data.

Sensitive Data and Pseudonymization:

Where possible, we strive to reduce privacy risks by pseudonymizing personal data (e.g., hashing usernames) before storage. However, please be aware that any data that can be associated with an individual (even indirectly) may be considered Personally Identifiable Information (PII).

Consent to Data Collection

Data collection is fundamental to our Service. By using Lustra AI, you explicitly consent to the collection, use, and processing of your data as described in this Privacy Policy.

If you do not agree with our data collection practices outlined in this Privacy Policy, please do not use our Service. There is no way to use Lustra AI without the collection and processing of data as described here, as this data is essential to providing our AI-powered functionality.

The data we collect includes, but is not limited to:

  • Conversational Content: Messages, responses, and interactions between you and your audience through the Service. This may include sensitive content that you share with your fans or followers.
  • Context Information: Data about the environment and context in which conversations occur, which helps our AI systems provide relevant suggestions.
  • Interaction Patterns: Information about how you interact with the Service, including which suggestions you accept, modify, or reject.
  • Feature Usage Data: Information about which features you use, how often, and in what ways.

Anonymization and Protection:

While we collect this data, we employ technical and organizational measures to:

  • Anonymize and aggregate data where possible to remove personally identifiable elements
  • Implement data minimization principles to only collect what is necessary
  • Employ strict access controls to limit who can access raw data within our organization
  • Secure all data with industry-standard encryption and security practices

Purpose and Legal Basis:

We collect and process this data based on our legitimate interests to:

  • Provide, maintain, and improve the core functionality of the Service
  • Train and enhance our AI models to better serve your specific needs
  • Analyze usage patterns to develop new features and capabilities
  • Monitor and ensure the security and stability of our platform
  • Identify and fix technical issues or vulnerabilities

You may opt out of certain types of data collection by contacting us, but please note that this may limit your ability to use some features of the Service effectively.

2. How We Use Your Information

Data collection and processing are core to Lustra AI's functionality. We use your information for the following essential purposes:

  • Service Delivery: To provide you with AI-generated message suggestions and other functionalities of Lustra AI. This is the primary purpose of our data collection and without it, we cannot provide our service.
  • Improvement and Analytics: To enhance and train our AI models, conduct research, and improve overall service quality. This ongoing process is essential to maintaining and improving our AI capabilities.
  • Communication: To send account-related notifications, support messages, and updates about our Service.
  • Security: To monitor and safeguard the Service against unauthorized use and to ensure data integrity.

These data uses are integral to how Lustra AI functions. Without the ability to collect and process this data, we would be unable to provide the Service.

3. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Chat Data: Chat logs and related content are typically retained for up to 90 days for service improvement, analytics, and quality assurance. After this period, such data is securely deleted or anonymized.
  • Account Information: Information associated with your account is kept until you delete your account or as otherwise required by law.

4. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Access to personal data is restricted to authorized personnel only.
  • Pseudonymization: Where feasible, we pseudonymize personal identifiers to reduce the risk of direct identification.

While we take these precautions, no security system is completely infallible. We cannot guarantee absolute security of your data.

5. Third-Party Data Sharing and Processing

  • Service Providers: We may share your information with trusted third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics, and AI processing). These vendors are required to maintain the confidentiality and security of your data.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
  • No Sale of Data: We do not sell your personal data to third parties.

6. Your Rights and Choices

While data collection is essential to our Service, you still maintain certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, which will typically involve terminating your account as we cannot provide the Service without processing your data.
  • Opt-Out: Where applicable, opt out of certain non-essential data uses such as marketing communications.

To exercise these rights or if you have any privacy-related questions, please contact us using the details provided below.

Your Choices:

  • Primary Choice: Your primary choice is whether to use our Service. If you are not comfortable with our data collection practices as outlined in this policy, you should not use Lustra AI.
  • Marketing Choice: You can choose not to receive marketing communications by contacting us at the email address provided below.
  • Account Termination: You can terminate your account at any time, which will stop the collection of new data, though we may retain certain information as required by law or for legitimate business purposes.

7. Children's Privacy

Lustra AI is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

8. International Data Transfers

Your information collected through Lustra AI is processed and stored in the United States. If you access our Service from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this document and post the revised Policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@lustra.app

Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

By using Lustra AI, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.

This Privacy Policy is provided by Primarch Solutions LLC, a Wyoming limited liability company, and is effective as of February 20, 2025.

11. Data Storage and Infrastructure

The personal data we collect is primarily stored in secure cloud servers provided by trusted third-party hosting providers. We process data in the United States and in data processing facilities operated by our third-party service providers.

By submitting your personal data, you agree to this transfer, storing, or processing by us. If we transfer or store your information outside your jurisdiction, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

12. Cookies and Tracking

When you interact with our Service, we (and authorized third parties) may use cookies and similar technologies to enhance your experience, analyze usage, and optimize functionality. These may include:

  • Session Cookies: Temporary cookies that delete themselves when you close your browser.
  • Persistent Cookies: Cookies that remain on your device to remember your preferences and settings.
  • Analytics Tools: We may use privacy-friendly analytics tools to understand how users interact with our Service.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

13. How Secure is the Data We Collect?

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Physical security controls for our facilities
  • Electronic security systems, including firewalls and encryption
  • Strict access controls and authentication procedures
  • Regular security assessments and tests

However, please remember:

  • No data transmission over the internet is guaranteed to be 100% secure
  • You are responsible for maintaining the confidentiality of your login credentials
  • If you believe your privacy has been breached, please contact us immediately using the contact information provided